FreshmavellorakmPrivacy Policy
Freshmavellorakm GmbH ("Freshmavellorakm") acts as the data controller responsible for collecting and processing personal data on freshmavellorakm.shop. This text informs you about which data we collect, why we need it, how long we retain it, who receives access, and what statutory rights you have.
Who is responsible
Freshmavellorakm GmbH, Lindemannstraße 79, 44137 Dortmund, Deutschland. Contact for data privacy matters: [email protected].
Legal framework
We process personal data strictly on the basis of the General Data Protection Regulation (GDPR) as well as the applicable laws in Germany. If individual provisions conflict, statutory requirements take precedence.
What we collect
As part of an order, we store the details required for shipping: name, delivery address, email address, phone number, and the selected items. We do not collect or store payment details such as credit card numbers on our servers. Whenever the site is accessed, technical usage data such as IP address, browser version, and pages visited are generated by the system and processed via cookies.
- Contact details and delivery address (first name, last name, billing and delivery address, email address, telephone number)
- Order history, purchased items, and selected payment method (cash on delivery or prepayment via bank transfer)
- Technical telemetry data (IP address, browser version, operating system, and access times)
- Communication history and records of customer service inquiries
Why we use it
- For the proper processing and delivery of your orders, as well as managing returns.
- To answer your questions directly and provide updates on current delivery status.
- To maintain technical web security and evaluate website usage.
- To send relevant product information, strictly subject to your prior consent. You can unsubscribe at any time in any message.
Transfer of personal data
Courier services receive the address data for delivery. Payment service providers receive the details required for processing the transaction. Hosting and analytics partners work strictly under our instructions based on contractual agreements. We do not sell customer data.
Freshmavellorakm GmbH does not sell personal data to third parties. All processing is carried out strictly in accordance with the provisions of the GDPR and the Federal Data Protection Act (BDSG).
Retention period
We retain transaction data in our systems in accordance with statutory tax and commercial law requirements, after which we delete it. Customer account profiles remain active until you request deletion. Web analytics data is deleted after 14 months.
Your rights
In accordance with the General Data Protection Regulation (GDPR), you as a data subject have the right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection (Art. 21).
Security
Freshmavellorakm GmbH does not process or store payment card data. Because purchases are made exclusively via cash on delivery to the courier or via direct bank transfer, no sensitive credit card data is generated on our website.
Questions about this policy
Reach us at [email protected] or by phone at +49 231 86076834 during our service hours (Mon-Fri 09:30 - 19:00, Sat 09:15 - 13:45). You will receive a thorough reply within one business day.