FreshmavellorakmDelivery & Payment
Our shipping within Germany ensures the safe and proper transport of sensitive sound amplifiers and acoustic care products. Every shipment leaves our warehouse in strict compliance with German quality and logistics standards, directly to your specified delivery address.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DHL Parcel | 2 to 4 business days | 4.95 |
| DPD ParcelShop delivery | 3 to 5 business days | 3.90 |
Delivery times refer to business days from handover to the parcel service. In more remote areas, transit may take 1-2 days longer.
- We offer free standard shipping within Germany on orders of €60 and above. For smaller orders, shipping is €4.95.
- Delivery takes 2-4 business days after leaving our warehouse.
- If your order is placed on a business day before 13:30, we will hand the parcel over to the courier on the same day.
- You can return products within 30 days of receipt, provided the items are unused and in their original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
Orders placed before 13:30 on business days leave our warehouse on the same day. Later orders, Saturday orders, and holiday orders are processed on the following business day. Immediately after submitting your order, you will receive an email with your reference number.
Delicate electronic hearing components and ear hygiene items are shipped in shock-absorbing, antistatic cushioned packaging with tamper-evident hygiene seals. Additional moisture-protection pouches safeguard acoustic membranes and ear molds during transit.
Tracking your parcel
Immediately after handover to the logistics company, you will receive a shipping confirmation by email with a tracking number for transparent parcel tracking.
Lost or delayed parcel
If the tracking shows no status update for 5 business days, write to us at [email protected] stating your order number. We will initiate an inquiry with the parcel carrier and either dispatch a replacement or issue a full refund, no later than 10 business days after your claim is reported.
Damaged on arrival
Check the parcel for external damage upon acceptance and have it documented by the delivery driver. If the goods are damaged, take photos of the packaging as well as the contents and send the documentation to our customer service within 48 hours.
Payment methods
We support Cash on delivery, Bank transfer. Our staff will never ask for your payment details or online banking credentials by phone or email.
Delivery outside Germany
We deliver to selected destinations. You can see all shipping costs and standard delivery times for the desired country in the checkout area before payment. Customs duties or local import taxes are paid by the recipient.
Questions about this policy
Reach us at [email protected] or by phone at +49 231 86076834 during our service hours (Mon-Fri 09:30 - 19:00, Sat 09:15 - 13:45). You will receive a thorough reply within one business day.